ABOUT BLUE LINE TECHNOLOGIES
About Blue Line
From our main office overlooking the Charlotte skyline to our newest office in downtown Raleigh, we deliver Big Business IT Services for the Small to Medium Businesses across the Carolinas. We are big enough to offer the services and expertise needed to run entire IT departments. Yet we also support sole proprietors and small businesses that just need that occasional support.
Blue Line Technologies was formed in 2013 when Jeff Sagraves took over Blueline Computer, a 15 year old company working mainly in the Charlotte area. Taking the business from 3 employees to 15 in 2 years, Jeff installed the methods and rigor that he gained from working at Accenture and IBM. Customers now range from schools in New York and Tennessee to Fortune 100 companies to a growing presence on the West Coast where we support area wineries and professional services firms.
What makes us different?
1 – Apple expertise – There are few companies between Atlanta and DC that have the Apple capabilities that we have. We pride ourselves with making Apple and Windows environments co-exist which is why we are one of the leading IT providers for private and charter schools in the region.
2 – Blue Line’s Help Desk – When you call our office, you get a person, not a recording. We pride ourselves on having a 75% first call resolution rate for our help desk calls. For issues requiring further escalation, we can have someone onsite within 1 hour for most customers.
3 – Blue Line’s Private Cloud – Every computer should have at least one copy of the data stored offsite. Our Cloud servers are located in South East Charlotte. We currently house over 100 different server backups daily. Should anything happen to those servers, we can spin up a virtual copy of their environment or make a copy of the data for delivery ready within 2-3 hours.
To learn more about Blue Line, give us a call at 704-542-1514 or send us an email at firstname.lastname@example.org. We can help you achieve your business goals using stable and efficient technology solutions.
We offer a wide array of services including:
- Managed desktop support
- Apple Consulting Services
- Office 365 installation and administration
- Backup and Disaster Recovery Services
- Business Network Setup and Relocation
- Network Installation
- Server Upgrades
- Firewall Administration
- Website Design and Hosting
Experienced It Professionals
Blue Line’s leadership team is backed by over 15 technology professionals with years of experience in providing IT services. Our Apple team includes former Apple Store geniuses, Apple Training professionals, and certified Apple technicians. The Digital Marketing team is made up of a team of creative experts delivering an online presence like no other. And our network group, led by Randall the Blues Master, supports over 100 client environments.
Blue Line Leadership Team
Jeff Sagraves – President and CEO
Susan – Operations Manager
Randall – Director of IT
Tim– GM Help Desk/Charlotte
Gill – Director of Apple Operations
Our Service Areas
Blue Line is an IT support and computer support firm serving business and home technology needs throughout the Carolinas and beyond. With resources in Charlotte, Hickory, and Raleigh, we are able to support organizations located across the South East, including Charlotte, Raleigh, Cary, Durham, Garner, Apex, Concord, Hickory, York, Columbia, Greenville, Rock Hill, Lenoir, Lincolnton, Asheville, Fort Mill, and Monroe. However, our clients range from New York to Florida to California where we provide remote support and onsite project services as needed.